WHY US?

Working with us is more than just a job, it’s about being part of a fantastic team and being rewarded for your success. It’s about having the opportunity to really make a difference, not just for our clients, but for yourself and the wider community. And most of all, it’s about supporting you on your career journey. Life at Rainbow Communication is up-beat, fast paced and exciting - no 2 days are ever the same. Our world is continually changing and evolving and our people are driven and passionate about what they do. We provide you with choices when it comes to your personal development and ensure we give you all the help and support you need to help you reach your full potential.

CONTACT CENTRE ADVISOR

Our contact centre advisors are at the forefront of our business. They are the experts when it comes to delivering the best customer experience, and are committed to exceeding client targets.

We run a wide variety of contact campaigns for our clients, whether that’s contacting their existing customers, or generating brand new customers for them. Either way, we’ll do our best to help you feel part of our clients’ brand. Our clients see us as an extension of their business, so you’ll be trusted to give their customers a fantastic experience.

You’ll have all the support you need to get you started, including a thorough induction process and various training programmes. If you’re looking for a fresh challenge, and want to be a part of an exciting team, all you need is good communication skills, be able to work to targets and have a strong desire to deliver the best customer experience.

TEAM MANAGER

Are you a natural leader and a strong motivator with the ability to bring out the best in people? For our team managers, this is part of their daily working life here at Rainbow Communications. They are focused on motivating, coaching and developing advisors to not only deliver the best results for our clients, but to help each individual achieve their full potential.

Our contact centres are fun and rewarding places to work and you’ll continue to embed this culture into all areas of advisor activity. Overseeing a variety of inbound and outbound contact campaigns, including customer acquisition, welcome, care, cross/up-sell and retention campaigns, you’ll ensure client targets are met and exceeded.

As well as being a clear and confident communicator, you’ll have the ability to build relationships with the team and continuously generate new ideas on how to improve and enhance campaign performance in order to deliver the best results for our clients.

CONTACT CENTRE MANAGER

Being a contact centre manager here at Rainbow Communications presents many exciting opportunities, not least the fact that you’ll get to work with a mix of high profile brands, spanning a wide range of sectors.

As a natural leader and strong motivator, you’ll have the ability to inspire those around you to help them reach their full potential. Our contact centres are an exciting hub of activity, and you’ll ensure everyone continues to feel happy and rewarded in their roles.

Overseeing a mix of inbound and outbound contact campaigns for a wide range of clients, you’ll ensure we continuously hit client targets and drive improvements. To achieve this, you’ll need to use your excellent people skills to build effective working relationships with internal and external stakeholders. You’ll also need a keen eye for detail when it comes to analysing performance and identifying future opportunities for improvement.